What happens when you swipe a credit card at any shop?

The above diagram shows the credit card payment process. There are two flows involved. Authorization flow happens when the customer swipes the credit card. Capture and settlement flow happens when…

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Understanding the feelings

In order to understand the feelings and needs of our learners, we use

empathy. It lies at the core of holistic understanding and activates not our

cognitive but our emotional intelligence. This is the primary prerequisite and

skill for a holistic learner and facilitator. It is the capacity to understand or

feel what another person is experiencing from within his or her frame of

reference, i.e., the capacity to place oneself in another’s position.

In a shared and holistic learning environment, facilitators are also included

in the process, on cognitive, experiential, and emotional levels. Our relation

to the participants has a direct impact on the learning process. The

challenge is to establish a trusting relationship with our participants while

still keeping the intended outcome in mind, unless the facilitator is primarily

responsible for achieving it. In other words: We are part of the game, but

are also partners with a larger responsibility for the whole.

A good relationship between facilitators and learners may lead to an

experience where learning and facilitation feel like they are taking place

more or less automatically — a nice process for both parties. A facilitator

whom a participant trusts might be a source of inspiration. In addition,

partnerships depend on trust as a kind of generalized confidence that the

expectations one has for the other person will be fulfilled. The simple

sentence “Yes, you can” expresses the facilitator’s confidence in the

learner. But it only works when you really believe in what you are saying.

Do you trust in your learner’s capacity to act successfully?

Beyond personal relationships and resource orientation, it is also crucial as

a facilitator to interact with the group. Be willing to share resources if you

expect your participants to do so as well. Tell them about your experiences

if you want them to share their own. Show a supportive attitude and

mobilize solidarity with participants if you expect them to develop a trustful

and open atmosphere for deeper experiential learning. The attitude that

you assume has to prove its worth in practice. Sometimes your participants

will prove its worth. Sometimes the situation will. Keeping this in mind, we

remain friendly, active facilitators, no matter how challenging the

circumstances are, even if we are faced with complex situations such as a

lack of time, a goal dilemma or a conflict.

How can we bring people together in times of conflict? How can we

overcome the gap that racism, terrorism, war and other forms of violence

create in our societies and in our minds? We better should acknowledge

that conflict and violence exist in the world around us and are therefore

“silent visitors” in our learning space. And honestly speaking — wouldn’t it

be boring to live on an island of harmony without disagreement and

contrasting opinions? Therefore, we facilitate the skill of learning to live with

disagreement and conflicts.

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