The above diagram shows the credit card payment process. There are two flows involved. Authorization flow happens when the customer swipes the credit card. Capture and settlement flow happens when…
In order to understand the feelings and needs of our learners, we use
empathy. It lies at the core of holistic understanding and activates not our
cognitive but our emotional intelligence. This is the primary prerequisite and
skill for a holistic learner and facilitator. It is the capacity to understand or
feel what another person is experiencing from within his or her frame of
reference, i.e., the capacity to place oneself in another’s position.
In a shared and holistic learning environment, facilitators are also included
in the process, on cognitive, experiential, and emotional levels. Our relation
to the participants has a direct impact on the learning process. The
challenge is to establish a trusting relationship with our participants while
still keeping the intended outcome in mind, unless the facilitator is primarily
responsible for achieving it. In other words: We are part of the game, but
are also partners with a larger responsibility for the whole.
A good relationship between facilitators and learners may lead to an
experience where learning and facilitation feel like they are taking place
more or less automatically — a nice process for both parties. A facilitator
whom a participant trusts might be a source of inspiration. In addition,
partnerships depend on trust as a kind of generalized confidence that the
expectations one has for the other person will be fulfilled. The simple
sentence “Yes, you can” expresses the facilitator’s confidence in the
learner. But it only works when you really believe in what you are saying.
Do you trust in your learner’s capacity to act successfully?
Beyond personal relationships and resource orientation, it is also crucial as
a facilitator to interact with the group. Be willing to share resources if you
expect your participants to do so as well. Tell them about your experiences
if you want them to share their own. Show a supportive attitude and
mobilize solidarity with participants if you expect them to develop a trustful
and open atmosphere for deeper experiential learning. The attitude that
you assume has to prove its worth in practice. Sometimes your participants
will prove its worth. Sometimes the situation will. Keeping this in mind, we
remain friendly, active facilitators, no matter how challenging the
circumstances are, even if we are faced with complex situations such as a
lack of time, a goal dilemma or a conflict.
How can we bring people together in times of conflict? How can we
overcome the gap that racism, terrorism, war and other forms of violence
create in our societies and in our minds? We better should acknowledge
that conflict and violence exist in the world around us and are therefore
“silent visitors” in our learning space. And honestly speaking — wouldn’t it
be boring to live on an island of harmony without disagreement and
contrasting opinions? Therefore, we facilitate the skill of learning to live with
disagreement and conflicts.
Affluent men in collared shirts binge drinking “Natty” Light at parties or women in sombreros appropriating Hispanic culture at a social event are some of the many stereotypes plaguing Greek Life…
Your eyes stop on the tv screen and in a moment you become entranced, absorbed. The world fades away. Some people watch tv, but you live it with the characters, moving through the storylines and…
Make sure you powder your cheeks red. “Spilt Paint” is published by Mariam Kargbo.